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All posts by Bob Langley

Below are all of Bob Langley's postings, with the most recent are at the bottom of the page.


Dear UK Free TV Help,
I'm unable to receive Big Centre TV on Channel 8 in Lichfield (WS136NS) despite retuning (new installation following 'channel wipe') and having modern receivers a good aerial and generally excellent signal.
Any help appreciated.
Thanks in advance,
Bob.

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GB

I'm not sure this will be appreciated but the following is what I have received from the Channel who were good enough to ask Comux about my problem.


"Hi Bob

I have just had this in from the network operator Comux - I asked them to look into it, and here is their reply.

Thanks Clare - I've plotted that postcode on the detailed coverage map and this is very marginal - it's right on the extreme fringes of where the signal should reach, and parts of Lichfield look like they have no coverage at all - the map isn't quite detailed enough to pinpoint the exact home, but it's possible it's in one of those areas.

The suggestion from ukfree.tv about direction is wrong, looking at the coverage maps for Sutton Coldfield, but I am not sure what we can do about that site - it appears to be run by well-meaning enthusiasts who aren't armed with all the right information. I think Comux tried to make contact with them before. Sutton Coldfield is not as directional as a lot of other local TV masts.

There are some discrepancies between the postcode databases however -
WS13 postcodes do not appear in the Arqiva data, but they are appearing in the Freeview postcode checker - we think they get their postcode data from the BBC, and it is on our radar to address with DigitalUK"

Not very complementary to yourselves.

The key issue is that my postcode should not return "within coverage area" when queried on the Freeview website/telephone help.

Sincere thanks for your help, rather than 'shifting the blame' which others seek to do (not Big Centre TV, I might add)


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GB

No apology needed. You quickly saved me wasting any more time! I have no idea why Freeview Help operators are not made aware of the difference between Local TV channels. My conversation with them should have gone along the lines of " So all your Freeview channels apart from Channel 8 (51) are getting a strong signal. Oh, Channel 8 is Local TV and is much lower powered and you are unlikely to receive it... Sorted.
Thanks once again for your help.

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GB