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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.

Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".

  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].

Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.

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Sunday, 15 July 2012
Les Nicol

7:55 AM

Nasima A: This is a job that should be for a qualified installer, particularly as you describe your dish as being located on the outside of the balcony on a "High Rise" flat.

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Les Nicol's 991 posts GB

8:12 AM

Nasima A: If when you have aligned your dish you are seeing the "both" strength / quality sitting about 70% of the way along the bars then that's perfectly OK, but if the quality is lower then the alignment still requires some trimming.

If on the other hand the dish indicates the aforementioned levels (or very close to) then the only other thing that can cause these levels to change is either that the quality of the coax used between the dish and the box isn't of the best quality with some types have very poor screening, or that the coax braiding to "F" connectors justifies being checked out as the braiding might not have been doubled back sufficiently far over the outer casing to give a minimum resistance coupling whereby the actual cable will become susceptible to movements anywhere near to it.

I suspect though that your problem is caused by the coax quality, and should it be of a dubious manufacture then replace it with Webro brand WF100 as that type has top quality screening.

By the way, try not to have the coax running parallel with metallic objects at any point, crossing at right angles is OK though!

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jb38's 7,179 posts GB
Wednesday, 18 July 2012
Friday, 20 July 2012
10:49 AM
Sutton Coldfield

my sky signal is great on all channels apart from bbc 1,2 itv 1 channel 4 and 5. tried out channel 970 etc but it is still really poor signal. i have tried resetting etc but still no better.

any ideas ?

live in b76 9hj

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andy's 1 post GB
Sunday, 22 July 2012
5:56 PM

im trying to move my sky box into a different room, i have a live virgin wire which i connected upto the 2way adaptor on the off chance that id get my signal but it doesnt happen! is there another way around this as my sky cable is short

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david's 1 post GB

11:47 PM

david: Purely out of curiosity, when you say that your Sky cable is short exactly what cable are you referring to? the reason I ask is because you are bringing two different operating systems into the equation, Virgin and Sky.

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jb38's 7,179 posts GB
Thursday, 26 July 2012
9:36 PM

pace box sky free channels only in canaries.
Will a software upgrade work without a phone line and in spain?
is there any point or poss improvement?
could sky pick up and say illegal use and cut all signal?
Thanks Peter

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Peter's 1 post ES
Saturday, 28 July 2012
9:11 PM

hi i have an old sky box but was planning on moving to freesat in september. i had two old viewing card so was looking to get two more sky boxes in order to have freesat in multiple rooms. i got given a sky+ box and decided to try it out.However when i connected it, it said no sat signal received error code 29 so i connected my old box i received the same message. I researched online done numerous checks to no avail, i called sky went through more checks- still nothing. Sky ave said that error 29 relates to the weather so i have to sit and wait or call a engineer cost £69. please help

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Chantelle's 2 posts GB

9:29 PM

Chantelle: Error 29 is just another indication of the box not receiving a signal, connect up your old box again and once its been on long enough to see searching for listings etc press "Services" then 4 - 6 and check if anything is showing in the strength / quality bars, as if not then it can indicate that the dish has been knocked out of alignment or that there is a fault in the "F" connector plugs, which should be unscrewed to check if a strand of braiding wire is touching the middle core, or that the LNB has failed.

On the latter though, if the dish was being used with a Sky+ box then there will be two leads coming in from it, so try the other one as well as they are totally independent of each other.

Finally, you do not require a card in the Sky box to be able to view the majority of free channels.

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jb38's 7,179 posts GB
Monday, 30 July 2012
12:49 AM

Hi all, just wanted to let you know i have my signal back. I brought a sat signal meter, changed the lnb from single to a four cable, realigned the dish, ran a sat cable over the roof and hooked it all up. I now have sky downstairs and the free channels from the old digibox with no card. I am calling sky tomorrow to cancel my subscription and over 3 viewing cards for freesat from sky @ £25 each after which i will be subscription free. : - )

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Chantelle's 2 posts GB
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