menuMENU    UK Free TV logo Help!

 

 

Click to see updates

What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.


Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".



  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].


Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.


All questions
BBC Three Linear channel re-opens1
Removing all barriers to communication between diverse cultures2
How do I get a test card with Freeview3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
Can I receive UK TV in Ghana?5
[][][
In this section
Can I use my ex-contract sky digital satellite receiver to get Freeview channels1
Can I stop paying Sky and use my satellite receiver to get Freeview ?2
I have a Panasonic TV with integrated Freeview how can I record Freeview channel3
My Sky box has a "no signal message" - what do I do?4
How do I change the RF output channel on a Sky Digibox?5
I have split the signal from my satellite dish and now nothing works.6

Comments
Thursday, 2 June 2011
Briantist
sentiment_very_satisfiedOwner

8:21 AM

Nick H: I don't think it would be "dust and cobwebs" causing the problem.

It not too hard to change the LNB, but you will have to take great care not to move the dish - an engineer would have a satellite signal meter which would help.

link to this comment
Briantist's 38,844 posts GB
S
Stephen
8:47 AM

I have tried your suggestions regarding no satellite signal to no avail, I have now purchased a freesat box which also states no signal. I have a communal aerial on the top of my tower block which was professionally installed, is there anyway of checking whether the signal is getting to the box output which was put in the flat. E140SL

link to this comment
Stephen's 2 posts GB
Briantist
sentiment_very_satisfiedOwner

8:48 AM

Stephen: I think you have a very good diagnosis that you don't have a satellite signal.

link to this comment
Briantist's 38,844 posts GB
S
Stephen
8:52 AM

I was wondering whether I could go to maplin and get a meter which I could connect to my internal box in my flat to check the signal, do you know of such a meter from maplin

link to this comment
Stephen's 2 posts GB
S
Stephen Marshall
8:58 AM

Thankyou very much for your help in this matter. Have a nice day.

link to this comment
Stephen Marshall's 1 post GB
M
Matt
5:08 PM

have tried all three above methods, box has been switched of all day and have just turned back on and still no signal do you have anyother suggestions

link to this comment
Matt's 1 post GB
Mark A.
sentiment_satisfiedGold

6:50 PM
Haywards Heath

Matt
First check that your box says that the signal level is zero in one of the menus.
Check that the cable to your dish is plugged in properly.
The centre wire must not be bent and touching the outer wire.
The center wire must not be broken.
Try using your old Sky box again to see if it works.
If not then the dish may have moved or the LNB damaged.
If there is a fault with the LNB then your new box may have damaged it and I would get someone to replace it.
Also check that the LNB power is on.
(Press services, 4, 0, 1, 1 with the Sky box but will be different with other satellite receivers)

link to this comment
Mark A.'s 368 posts GB
N
Nick H
8:29 PM
Shifnal

Bri,

Many Thanks for your advice. I will LYK what the problem was i.d.c.

Thanks Very Much again :-)

Nick H

link to this comment
Nick H's 5 posts GB
Friday, 3 June 2011
L
Leela
9:10 PM

Thank you; reset method 2 worked for me.

link to this comment
Leela's 1 post GB
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.







Privacy policy: UK Free Privacy policy.