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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.


Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".



  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].


Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.


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Comments
Monday, 30 June 2014
B
brian chandler
12:55 PM

I have sky digibox ( no card ) and have good quality and strength of signal. My tv shows updated tv listings and I have sound 9 sky adverts mostly ) However when I try to select a tv station (BBC1 for example ) I get the message 'there is a technical fault try again later )

Any suggestions please?

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brian chandler's 1 post FR
MikeP
sentiment_very_satisfiedPlatinum

8:19 PM

Brian Chandler:
It is worth switching off your box, unpluging iot from the mians supply for at least 5 minutes and then plugging it back in and switching on. Let the system reset itself and then try seeing what channels are available. It may be a 'glitch' in the receiver's software operation that will be reset by the above procedure.

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MikeP's 3,056 posts GB
Sunday, 6 July 2014
S
Sarah mc donnell
7:29 PM

I have used my lmb tv to get sky now I have put a muilt room box in ,I am getting the all channels showing on my tv it is consantanly searching for channels ,it then says no signal we have tried everything.when I looked it showed the signal sterngth was nil

link to this comment
Sarah mc donnell's 1 post GB
J
jb38
sentiment_very_satisfiedPlatinum

9:10 PM

Sarah mc donnell: The problem you are experiencing is most likely to be caused by either the misalignment of the dish, a defect in the cabling from the dish, or indeed a problem with the LNB that's mounted on the end of the dish arm.

However, could you please clarify on the following points.

(1) Is the multi room box referred to in addition to another Sky box?

(2) If though the multi room box was fitted as a replacement for another Sky box, then were you receiving Sky perfectly OK on the old box?

(3) When you say that the signal strength showed nil, are you meaning when you carried out a signal strength check on the Sky box? i.e: by pressing "services" - 4 - 6.

(4) Was this installed as a D.I.Y job?

link to this comment
jb38's 7,179 posts GB
Monday, 14 July 2014
B
Brian
4:05 PM

I've got an older Thomson Sky box which has never caused any problems. I get warning 29 "no satellite signal is being received". I have followed all your reset instructions but it hasn't solved the problem.
I've herd that there can be PSU problems with these boxes, could this be what is wrong. I did get intermittent reception for a few minutes lat night but gone again today.

link to this comment
Brian's 1 post GB
Les Nicol
sentiment_satisfiedGold

4:24 PM

Brian: I woud check your dish alignment and cable connections security and for any possible water ingress and LNB as a first step as the box is clearly live if you are getting 'no satellite signal' . PSU problems would give you either power off's or a complete power shutdown of the receiver.

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Les Nicol's 991 posts GB
J
jb38
sentiment_very_satisfiedPlatinum

11:51 PM

Brian: Although this test is not completely 100% accurate, but the best way to check for a power supply defect on one of the older models of Sky box such as the type mentioned, is to disconnect it from the mains for about 20 minutes to allow it to cool down, followed after said time by reconnecting it again and allowing it to go though the usual "searching for listings" procedure.

If the box had actually failed before is was disconnected from the mains, but now works (even for a short while) after having carried out the aforementioned procedure, then in 99% of cases this indicates that the power supply is indeed faulty.

link to this comment
jb38's 7,179 posts GB
J
jb38
sentiment_very_satisfiedPlatinum

11:56 PM

Brian : That said is in addition to Les Nicol's advice, as 29 can be caused by either of the two possible reasons mentioned.

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jb38's 7,179 posts GB
Monday, 28 July 2014
D
Dennis McDowell
9:40 PM
Craigavon

I have no reception on Yesterday Channel 19 and ITV4 on channel 24
could please help I would be very grareful:

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Dennis McDowell's 2 posts GB
Thursday, 31 July 2014
D
David Beresford
7:35 PM

It has just started to rain and just like any other time when it rains I lose my satellite signal.
I moved to Sky about 6 months ago. I was with Virginmedia before which is of course cable and was not affected by rain.
It is becoming very annoying, is there anything can be done otherwise I will have to consider moving back to Virgin?

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David Beresford's 1 post GB
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