I have now lost all signal can you tell me what the problem might be?
The problem could be one of:
- the aerial has been moved or damaged;
- the cables or connectors that connect the digibox to the aerial are damaged;
- the digibox has broken.
If you have a "spare" digibox you use this to test the aerial connection. Can you still watch analogue TV OK?
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Also lost all Freeview channels 12 Aug and despite all advice from Freeview and other sources in respect of re-tuning / re-setting TV's , have been unable to restore signal. Had a TV engineer check all parts of set up from aerial to connectors and TV's x 2 (one LG the other Samsung, both new in last 2 years with built in Freeview), all ok.
Freeview suggest Mendip (live in Devizes) transmitter "is being worked on" but other sources say no works in hand.
Freeview's initial response was "high pressure" causing loss of signal ?! but now checking with other sources of interference such as local mobile masts which have recently been upgraded to 4G ?
Restore TV have offered to make enquiries with the possibility of sending a free filter ? which might help if mobile signal interference is the cause.
Any help from any source gratefully accepted! , fortunately we do have wi-fi and can watch catch up but not the same.
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Well this is certainly a bit odd, but note, the previous poster is in a completely different region to you.
Mendip IS listed for Planned Engineering and has been for a couple of weeks, but there are no recent Faults currently listed, and the transmitter is working!
As I mentioned to the previous poster, have you check if a very nearby neighbour has also lost all channels?
"Freeview" can be a bit hopeless when it comes to technical issues like this. Whilst there is some Tropospheric Ducting around, weather conditions such as that, currently do NOT have a continual effect. It's been quite variable, comes and goes, affects some parts of the country at some instances and other parts at others.
As you've had an engineer out and no faults found, then the only "common factor" with you and the previous poster is most likely to be interference from a mobile mast that has recent had some 4G/5G in the 700MHz band switched on. It would be quite likely that such a "switch-on" may happen across different parts of the country at the same time.
I would certainly hassle restoretv.uk for a filter, whatever else they may say. I've come across a few cases where they haven't sent out postcards to affected postcodes when a mast has been switched on!!
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