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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



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Comments
Friday, 30 March 2018
S
StevensOnln1
sentiment_very_satisfiedPlatinum

10:56 AM

Barbara : Can you receive the HD channels on 101-105? PBS America is broadcast on the COM8 multiplex which can only be viewed on a TV/set top box/PVR that supports DVB-T2 (most will have a Freeview HD logo).

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StevensOnln1's 3,376 posts GB
Sunday, 1 April 2018
R
Rebecca Keough
9:13 PM

I have lost free view channels and HD channels.
Free view channels are in built in my tv

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Rebecca Keough's 1 post GB
R
Rebecca Lee
9:36 PM

I've lost a number of freeview channels today, including HD in Stratford upon Avon. I've followed the instructions above to completely reset my Freeview plus box but it hasn't worked.

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Rebecca Lee's 2 posts GB
R
Rebecca Lee
9:53 PM

We've lost most of the Freeview channels, including all the HD. We are in postcode area CV37. We've followed the above instructions to reset our Freeview plus box and retune but it hasn't worked.

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Rebecca Lee's 2 posts GB
Monday, 2 April 2018
S
StevensOnln1
sentiment_very_satisfiedPlatinum

11:40 AM

Rebecca Keough: Have you checked for any loose or damaged cables or connections behind your TV? Please provide a full postcode so that we can see which transmitter you're using, where you are in relation to it and your predicted coverage etc.

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StevensOnln1's 3,376 posts GB
B
Beryl Lewis
9:15 PM

Can't replay recored stuff on tv from DVD player help

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Beryl Lewis's 1 post GB
S
StevensOnln1
sentiment_very_satisfiedPlatinum

11:03 PM

Beryl Lewis: What make and model of DVD player are you using?

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StevensOnln1's 3,376 posts GB
Wednesday, 4 April 2018
A
Arthur Paine
8:22 PM

Until recently, channels 19, 37 and quite a few others were available to me on the Newhaven(Sussex) transmitter. Now they are gone - invalid channel message.

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Arthur Paine's 1 post GB
S
StevensOnln1
sentiment_very_satisfiedPlatinum

11:14 PM

Arthur Paine: Those channels have never been broadcast from the Newhaven transmitter. You will have been getting them from from another transmitter, possibly Whitehawk Hill which underwent some frequency changes on 14th March. Please provide a full postcode so that we can see your predicted coverage and offer further advice.

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StevensOnln1's 3,376 posts GB
Friday, 6 April 2018
P
Peter Hoare
10:51 AM

Problems with non-BBC channels in Salisbury. Salisbury ITV, Channel 4 and Channel 5 (possibly others too) are breaking up or not receiving a signal. This has been going on for a week or so. Could it be effect of heavy snow?? All BBC channels are fine.

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Peter Hoare's 1 post GB
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