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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Saturday, 16 April 2011

6:48 AM

MaryHammond: Can't really say without a full postcode.

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Briantist's 38,844 posts GB
10:50 AM

It does seems a large portion of people are being affected by the movement of that one mux to C31 ... which is out of band for the area. Are the people reporting their aerials are "less than a year old" sure they've fitted a wideband aerial, and not a C/D?

This mux moves back into the C/D range with DSO2 in August... so if a factory reset followed by a manual retune reports "no signal", you may just have to wait it out.

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Darkynt's 1 post GB
11:04 AM

So it's just this one mux that's out of band at Waltham?

Why have they moved it out of band anyway? How very annoying.

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Jonathan's 10 posts GB
11:37 AM

no, it seems most of them are out of band at Waltham: C29, C31, C33, C42, C45 and analogue C35

so what's going on?

and please don't tell me to check single frequency interference again.

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Jonathan's 10 posts GB
Simon Mouring
4:08 PM

Hi there,

I live in the TW19 area near Staines and use the Crystal palace transmitter. I have had no EPG data for a nmumber of weeks. I have re scanned for all stations which they find, and I can scroll through them all and watch them fine, but no matter how many times I put the box into standby mode it does not display any EPG data. Any ideas please?

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Simon Mouring's 1 post EU
7:47 PM

Now, as well as being without the channels mentioned above, I've lost the EPG. This is hugely frustrating and as no one seems to have a solution gods knows when it'll be fixed :(


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Gavin's 6 posts GB
Shaun Mitchell
10:25 PM

Channel Guide has appeared today back on recorder but the channels on the TV still wont tune a number of channel-c4,c5,itv1,itv2 but itv3 and itv4 has a superb reception?? Puzzling

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Shaun Mitchell's 2 posts GB
Sunday, 17 April 2011

8:40 AM

Shaun Mitchell: It's not puzzling, ITV3 and ITV4 are not on multiplex 2/D3+4. See Single frequency interference | - independent free digital TV advice .

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Briantist's 38,844 posts GB
Jill Gathercole
12:13 PM

I live in NG16. Before switchover I used a TV in the kitchen with a freeview box with no problem. However, I first lost BBC channels and then ITV etc. I have bought a new freeview TV which works in the lounge, upstairs it loses BBC1, 2 and BBC radio stations and it will only receive Ideal World plus a few more channels in the kitchen. I only have one aerial which is the same as my neighbours who are experiencing no problems. Advice would be much appreciated.

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Jill Gathercole's 3 posts GB
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