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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



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Comments
Thursday, 8 September 2016
M
MikeB
sentiment_very_satisfiedPlatinum

6:17 PM

Malcolm house: Search for 'single source interference' on this site - sounds like a dodgy timer or thermostat messing up the signal. BTW - 10 quality fine, 10 strength is a bit high - 75% is close to perfect.

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MikeB's 2,579 posts GB
Tuesday, 13 September 2016
B
Bruce
12:20 AM

Hi,

I live in Cobham, Surrey and have a Band A roof antenna pointed at Crystal Palace.

All my channels have 100% signal strength, except all stations on the multiplex for Ch 33 (570 MHz) which is quite poor meaning intermittent reception especially when the weather deteriorates.

I'd appreciate any suggestions to the cause and remedy of this issue.

Many thanks.

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Bruce's 1 post GB
S
StevensOnln1
sentiment_very_satisfiedPlatinum

11:04 AM

Bruce: COM7 and COM8 are broadcast at much lower power than the other multiplexes so it may be that you are not receiving quite enough signal, or it could be that you are seeing interference from another source. Do you have the same problem with COM8 on UHF C35?

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StevensOnln1's 3,376 posts GB
R
Richard Cooper
sentiment_satisfiedGold

11:18 AM

Bruce: Hi, Bruce in Cobham. I believe you mean a Group A aerial rather than Band A. Anyway if some of the strands of copper braiding on the outside of the inner polythene insulator surrounding the central thick copper conductor of aerial cabling become frayed or unintentionally disconnected from the casing of an aerial socket or aerial plug, this can lead to poor reception on one multiplex, which is the issue from which you are suffering. What you need to do then is to carefully inspect all aerial lead connections all the way from the aerial on the house right down to the signal feed into the tv set or receiver/recorder box. This requires some patience and ingenuity, as well as a ladder and some particular health and safety care, as well as self-risk assessments! Good Luck and if you need any further assistance post a reply / further question back on the www.ukfree.tv website. Richard, Norwich.

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Richard Cooper's 461 posts GB
Friday, 16 September 2016
N
Nikki Pomroy-Levien
9:12 AM

I live in Aylesbury and have just got rid of now tv to use the freeview channels but can only get 10 BBC channels including radio and nothing else. I have tried to reach tune my tv but can't seem to find how to do this other than scan for channels. Signal strength shows up as bad and we have also bought an indoor aerial. It is a jvc LT32C350. Any ideas.

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Nikki Pomroy-Levien's 1 post GB
MikeP
sentiment_very_satisfiedPlatinum

10:24 AM

Nikki Pomeroy-Leviens:

An indoor aerial, one in the same room as the TV, is not at all likely to give you any useful signals. You need an aerial mounted externally near the ridge of your roof. What type of aerial depends on your exact location, so please give a full post code (or that of a very nearby public building) so that reception conditions locally can be determined. Doing that will show some small blue boxes below your posts and these will show which transmitter is likely to be the best for you.



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MikeP's 3,056 posts GB
R
Richard Cooper
sentiment_satisfiedGold

11:12 AM

Nikki Pomroy-Levien : Hi, Nikki. The recommended transmitters for Aylesbury town centre are the main full Freeview transmitters at Croydon, South London, or at Beckley, just North-East of Oxford, depending upon whether you would prefer to watch BBC London, itv London, BBC South (Oxford) and itv Meridian/Central from the Whiteley itv studios between Southampton and Portsmouth. It depends whether your allegiances are more to London or to Oxford, really. Either way, you ought to be using an outdoor aerial, or at least a loft aerial, rather than an indoor aerial, and I'm fairly certain that other contributors to this website would confirm this. I've also heard of people in the east of Aylesbury using the Sandy Heath, Bedfordshire transmitter, from which you would receive BBC East (West sub-region) and itv ANGLIA (West sub-region). To work out the best transmitter for you, along with the correct type of outdoor or loft aerial, we need to know your Aylesbury location more precisely. The name or number of your nearest main road would be a useful starting point if, as a consequence of privacy issues, you do not wish to part with your actual postcode. Hear from you again, shortly. Rixhard in Norwich.

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Richard Cooper's 461 posts GB
S
StevensOnln1
sentiment_very_satisfiedPlatinum

1:28 PM

Richard Cooper: The coverage map for Crystal Palace (Croydon is a backup transmitter and is not a main station) stops far short of Aylesbury so I think it would be unlikely to give good reception. A friend who lives there gets good reception from Oxford and the coverage maps shows good coverage for the whole of Aylesbury and surrounding areas. Sandy Heath also shows as a reasonable alternative for my friend's postcode on the Digital UK checker, although is show as being stronger. If Nikki provides their postcode they will be able to see which is the recommended transmitter for their location.

Don't forget that the transmitter network wasn't originally designed to be regional and was intended simply to cover the highest proportion of the population possible from each main station, with relays having been added later to improve reception in areas that couldn't get good coverage from a main station. Although the BBC and ITV's regional news does get many millions of viewers, many people aren't that bothered about which region they receive and it would probably be of secondary importance for many behind getting the best reception with the largest number of channels. Also, there is always satellite for those who want to watch a region which they can't receive terrestrially.

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StevensOnln1's 3,376 posts GB
Saturday, 17 September 2016
MikeP
sentiment_very_satisfiedPlatinum

10:25 AM

Richard Cooper:

Further to that said by StevensOnln1, the 'Croydon' site is the former ITV 405 line VHF transmitter aerial and site. Though it has the capability of UHF transmission, using the 625 line UHF transmitter that replaced the VHF one, it is not regarded as a 'main' transmitter. It is at the top of Sydenham Hill. At the opposite end of the ridge is the main Crystal Palace transmitter site. Originally a 405 line VHF site, that carried the first 625 line UHF BBC2 transmissions and later gained extra transmitter capability when all the then channels (BBC1, BBC2 and ITV) became available in 625 line colour (in November 1969). It is now the main transmitter for the bulk of the London area, but there are blank spots.



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MikeP's 3,056 posts GB
M
Marcia
2:15 PM

Last February my TV wouldn't work, although it did show it's power was on. I didn't do anything about it until now, when I received a second-hand one -- a Panasonic with Full Freeview. However, I've had only
2 hours viewing from it since it was set up a week ago, when after 2hours a "No Signal" sign came on:
followed by "no service". I've tried it many times during the intervening week,, and it comes on for 5 or 10 minutes.....then the same signs come on. The Aerial is in the loft.
I would be very grateful if you can help me please.
Thanks....in anticipation...........Marcia

PS. Is there a Mast at Wonersh ? I am in Walton-on Thames

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Marcia's 1 post GB
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