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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



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Comments
Monday, 27 June 2016
R
Richard Cooper
sentiment_satisfiedGold

3:09 PM
Norwich

Andy Parrett: Hi, again Andy. The red flickering light on your booster is probably a tired neon or LED, but the fact that it's glowing red is an indication that power is getting to the electronics of the booster. I found it interesting that removing the booster altogether resulted in no channels at all, which is at least an indication that it was/is needed with your current aerial. On the topic of an aerial engineer, do you not feel confident about installing a new aerial yourself? I used to think I hated heights as a child, but once up on the roof with my Dad, I was surprised that I was actually OK. That was on a chalet bungalow too and Im just a fraction taller now, aged 62! Aerial contractors tend to charge a fortune, both for their cheap and nasty 'contract' aerials, chosen for their own eompany's economy and then for labour and V.A.T. If I were a little younger and not suffering from left side weakness, I'd have offered to come and give you a hand, because I've always enjoyed tackling that type of project! Typical Hughes salesman, trying to sell you a Freesat setup, when all you went in for was an F-to-F connector!!! I had a bit of stuttering during 'Neighbours' an hour ago, so it looks as if atmospheric interference is back, after a welcome respite of almost THREE WEEKS! BTW, Don't hughes have their own aerial engineers any more? They used to have them! Richard, Norwich.

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Richard Cooper's 462 posts GB
Wednesday, 29 June 2016
A
Andy Parrett
9:46 AM

Richard Cooper: Thanks again Richard. I have emailed friends in the village and although some have said that they sometimes get problems (pixellation etc) no-one seems to have issues to the extent we currently do. Thanks for your suggestion about self-installation but although I have been up on our roof a number of times, for various reasons, I don't feel confident about removing an aerial and installing another - if only because the chimney to which it is fixed is on the side of the house where directly below there is a conservatory with a glass roof! Also, don't you need direction-finding equipment to be certain that you're getting the best signal? (I should say that the current direction may not be best since we had the chimney repointed and the builder put the aerial back at what he thought was the right direction. This was about 5 years ago and we didn't notice any deterioration at that time.) Thankyou also for your friendly attitude to my problem (!) and I'm sorry that you're suffering from left side weakness. As for Hughes, I do find them helpful but I don't think they have their own engineers. I asked the man in the shop if he had any more info on 'Group T' aerials and I'm sure he said that they didn't sell aerials - and he didn't offer an in-house engineer. I'm looking at calling a local person. BTW where we live is served by both Sudbury and Tacolneston but the maps on this website show a better coverage from Tacolneston than Sudbury, certainly where our house is.

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Andy Parrett's 6 posts GB
K
KayPind
7:39 PM
Bristol

I am in Keynsham, between Bath and Bristol (postcode BS31)
I am unable to receive Channel 4.

4 Channel is occupied by a Welsh Language station (and has been for months, much to my irritation)

Channel 800 is not functioning. My tuning menu shows the following information:
Frequency [Ch44*] 65800MHZ
Signal Quality : 2/10
Signal Strength: 3/10
The picture and sound freezes and breaks and the sound stutters

I can get Channel 4+1 on channel 13.

Channel 44 is occupied by Channel 5+1

All other channels and DAB are working correctly.

The problem arose months ago when the Welsh language station appeared in place of Channel 4. I've lived with it, but now it's getting really annoying.


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KayPind's 3 posts GB
Thursday, 30 June 2016
K
KMJ,Derby
sentiment_satisfiedGold

9:01 AM

KayPind: what is on channel 7? If you are receiving signals from Wenvoe, Channel 4 would normally appear at position 7 (used to be 8) in the channel list with S4C at position 4.

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KMJ,Derby's 1,811 posts GB
R
Richard Cooper
sentiment_satisfiedGold

10:06 AM
Norwich

KMJ,Derby: Hi, KMJ. Here in Norwich we have our local tv service Mustard TV on 7, but I gather that other cities that have a local tv service on Freeview have migrated theirs from 7 to 8?

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Richard Cooper's 462 posts GB
K
KMJ,Derby
sentiment_satisfiedGold

11:08 AM

Richard Cooper: Hi Richard, local tv in England had the choice of migrating to 7 from 8, or keeping position 8 following the closure of BBC3 as a DTT channel. Somewhat oddly (in my opinion) many chose to occupy position 7 despite the local tv in Wales and Scotland being allocated position 8, with Channel 4 in Wales and BBC Alba in Scotland moving to 7. The situation in overlap areas gets a bit complicated with the first frequencies found in the scan and any regional choice that may have been selected both playing a part in the final position in the epg for any programme service. Regarding the overlap between Wenvoe and Mendip, due to the local tv services from both transmitters using the same frequency (C51), it is possible that in some locations the signals interfere with each other resulting in no local tv being found at all.

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KMJ,Derby's 1,811 posts GB
R
Richard Cooper
sentiment_satisfiedGold

12:06 PM
Norwich

KMJ,Derby: Hi, KMJ,Derby. Thank you so much for enlightening me on the history of local tv channel numbers when BBC3 came off Freeview and went online only. A very comprehensive report is what you've given in a ver concise manner (124 words if I counted correctly), Tanks again, Richard, Norwich.

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Richard Cooper's 462 posts GB
K
KayPind
1:56 PM
Bristol

KayPind: Hello there

Channel 7 is occupied by local TV station "Made in Bristol"

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KayPind's 3 posts GB
K
KMJ,Derby
sentiment_satisfiedGold

4:22 PM

KayPind: You are able to receive signals from both Wenvoe and Mendip, presumably with the aerial pointing to Mendip. If Channel 4 has been displaced from both position 4 and position 7 it would normally be expected in the 800s. There should also be two ITV regions present (West and Wales), these being at position 3 in the channel list and at a random number in the 800s. Do both of these services work correctly? If manual tuning is available on your receiver you could try manual tuning on C54 for the PSB2 mux from Mendip to see if that changes the situation, alternatively deleting the channel list and then doing a manual tune for each of the Mendip frequencies should give a full set of West region channels, assuming that there is a clear signal on each multiplex.

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KMJ,Derby's 1,811 posts GB
K
KayPind
11:39 PM
Bristol

Thank you so much.

Yes I've got ITV West (3) and ITV Wales (801) and both work perfectly.

I will try the manual tuner, as you suggest.

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KayPind's 3 posts GB
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