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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Friday, 3 January 2014
9:45 AM

Ox10 9dz postcode, no channels, has tried all rescans free view box (digital stream) says no signal.TV works fine with ariel..... Help!

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cmadd's 1 post GB
Thursday, 9 January 2014
Richard Wyatt
9:44 PM

Three days ago I suddenly lost all but the D3+4 channels. I followed the reset procedure to no avail. I live in Lancaster and according to this website the local transmitter is functioning normally, can you give me some advice

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Richard Wyatt's 1 post GB
Friday, 10 January 2014
12:01 AM

Richard Wyatt: same here, i have no service whatsoever, i tried the rescan option still nothing.

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Anthony's 2 posts GB
12:02 AM

P.s : i live in hawick

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Anthony's 2 posts GB
Tuesday, 14 January 2014
Bob Mannix
9:40 PM

I am at OX11 8PY. I have a new Sony Bravia. The BBC1 (C53?) signal is 100% and perfect. The C42 channels (Channel 4 etc) are showing a signal strength of 7%. There are no reported problems with the Oxford transmitter. so Iam at aloss to know why the signal strength for C42 is so low. Any ideas?

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Bob Mannix's 2 posts GB
Dave Lindsay

9:50 PM

Bob Mannix: The C42 signal is coming from Hannington. It needs tuning to C60, for Oxford, instead.

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Dave Lindsay's 5,724 posts GB
Bob Mannix
10:07 PM

Dave Lindsay: That's brilliant! they were there but up at 801 in the list (and with 100% signal). You are a top man - many thanks indeed :)

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Bob Mannix's 2 posts GB
Saturday, 18 January 2014
9:26 PM

I've followed the advise and unplugged my free view, took the Ariel out and rescanned. I still don't have any guide for any of the channels. Any suggestions?

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Lisa's 1 post GB
9:59 PM

Lisa : Some EPG guides take a while to update. I assume you can change channels and watch programmes.

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Joe's 10 posts GB
Dave Lindsay

10:47 PM

Lisa : If it's a Top Up TV box then as Top Up TV has ceased so too has its 14-day EPG. The solution is to change to the 7-day EPG.

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Dave Lindsay's 5,724 posts GB
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