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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Sunday, 18 November 2012
9:45 AM

I am in Morley. But when I rescan I pick up local channels for east midlands. Is the Emley transmitter on reduced power?

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morleyresident's 3 posts GB
Dave Lindsay

10:21 AM

morleyresident: No.

Do you have an amplifier that is bringing in the weaker signals from Waltham? If it is for distributing signals to different rooms, then turn it down. If your aerial serves just the one room and you have an amplifier, remove it.

The channels used by the two transmitters are:

29 Waltham COM4
41 Emley PSB3(HD)
44 Emley PSB2
47 Emley PSB1
48 Emley COM6
51 Emley COM4
52 Emley COM5
54 Waltham PSB2
56 Waltham COM5
57 Waltham COM6
58 Waltham PSB3(HD)
61 Waltham PSB1

PSB2 carries ITV1, ITV2, Channel 4, Channel 5 etc. PSB1 carries BBC standard definition.

Thus, if you have your aerial unplugged by C54 then you will have it out for scanning of Waltham's PSB channels.

With Emley's highest being on C52 there isn't much of a target window in which to unplug your aerial. With manual tuning it is much easier; unplug to ensure that you are out for C54 but which you know that you may miss out Emley's C52 and possibly C51. Then manually add C51 (ITV3 etc) and C52 (Pick TV etc).

The scan runs 21 to 69, so C53 is about 66%.

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Dave Lindsay's 5,724 posts GB
Dave Lindsay

10:31 AM

morleyresident: The following is for if you don't have manual tuning but if you are having difficulty getting the aerial out after C52 but before C54.

If your receiver does not have manual tuning, but has two types of scan:

1. A full scan or "first-time" install, where it wipes all what's stored.

2. One to add new services/channels which doesn't wipe what is stored but just adds any new that are found, then you might use that to your advantage:

Run the number 1 type scan through with the aerial unplugged, plug in at 30%. Unplug at 58%. The objective of this is to pick up the PSBs from Emley. It doesn't matter if it picks up one of the COMs, the point is to get Emley's PSBs stored in their proper logical channel number (LCN) positions (i.e. 1=BBC One, 2=BBC Two).

Having done this, then run the scan to add new services (type 2) and have the aerial unplugged. Plug in at 50% and unplug at 67%. This time if you happen to have it plugged in for C54 then that will (hopefully) not assume LCN 1, 2 etc but go in the 800s because positions 1, 2 are already taken.

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Dave Lindsay's 5,724 posts GB
Monday, 19 November 2012
4:20 PM

ever since i did a rescan in sept i havent had channels itv3 itv2+i 5+ and a couple of others ive rescanned again and again but cant get them to work i live in weston-super-mare any advice please

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paula's 1 post GB
Wednesday, 21 November 2012
3:12 PM

on saturday i lost all signal now its wednesday and i can't get any bbc channels and itv is not very good either.....i live in lowestoft any advice?????

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steve's 1 post GB
Dave Lindsay

3:22 PM

steve: It is probably engineering work at Tacolneston which is affecting many.

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Dave Lindsay's 5,724 posts GB
Thursday, 29 November 2012
Nigel Woodburn
11:10 PM

We have lost all our HD stations during the last few days. They were ok on Sunday but aren't there now. We're on the Belmont transmitter. Last night the reception kept breaking up when watching BBC2; we retuned and it's ok now but no HD. Any ideas

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Nigel Woodburn's 1 post GB
Saturday, 1 December 2012
Louise Baker
3:18 AM

I live in Exeter & receive my signal through Stockland Hill transmitter. Since 28th Nov I lose signal constantly & haven't managed to watch one programme without losing the sound, losing the picture or just getting a completely blank screen. But when I watch a recorded programme thingies does not happen for the majority of the time.
Any idea if the transmitter is at fault? There were engineering works & very low signal on 28th Nov so is this still the case?
Any help would be greatly appreciated :-)

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Louise Baker's 1 post GB
Dave Lindsay

10:54 AM

Louise Baker: See the page for Stockland Hill. On it there are postings from "Transmitter engineering" which are automated and taken from BBC where they end with [BBC].

The reports are "very weak signal" for HD.

The BBC only reports on its own channels although it doesn't mention standard definition.

If your TV is tuned correctly (to Stockland Hill), then retuning will yield no positive improvement, the only possibility is negative whereby you loose some services.

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Dave Lindsay's 5,724 posts GB
Monday, 3 December 2012
Paul Lister
6:48 PM

When I clicked The Wrekin - my nearest transmitter - the little icon was bouncing up and up and down up and down... Has the volcano erupted or is there something else I should know? When we first got digital tv, I had Film 4, then I didn't, then I did, now I don't. This would seem to be related to the icon bouncing up and down up and down... I'd be grateful for your thoughts on this but with zero jargon, please. I'm an old man and can only understand old-fashioned plain English. Thank you.

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Paul Lister's 6 posts GB
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