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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Monday, 10 January 2011
Margaret Hawkes
11:45 PM

Some time ago, using instructions I found on the internet, I retuned my 2 televisions to receive signals from Kingsweston so that i could receive "West"programmes not "Wales"
I now want to tune my video player to do the same but I cannot find any instructions. Any help will be much appreciated

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Margaret Hawkes's 1 post GB
Tuesday, 11 January 2011
9:26 AM

EPG out of date, when opening EPG channel changes to BBC1 then EPG disappears and won't return! Pressing INFO always gives info for BBC1! Have rescanned with no aerial to clear channel list, but still the same! I blame Rupert Murdoch hehe. But honestly it is p####ing me off! Thanks.

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danr's 1 post GB

11:10 AM

danr: Sounds like you have a faulty box.

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Briantist's 38,844 posts GB
7:23 PM

I have just retuned my tv as my ITV channels were asking and now have lost ALL channels apart from BBC ones!! Help!

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Kirstyn's 9 posts GB
7:33 PM

Hello again! Yes have tried that process (a few times!) and still nothing but the BBCs : (

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Kirstyn's 9 posts GB
8:23 PM

Still no luck I'm afraid, have disconnected games consoles, dvd player etc. and still doesn't work!

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Kirstyn's 9 posts GB

8:25 PM

Kirstyn: This seems very odd, if everything was fine beforehand. You might find a "first time installation" option on your TV to try.

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Briantist's 38,844 posts GB
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