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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Tuesday, 29 May 2012

7:30 PM

Steve: PAL is an analogue standard and is no longer used to broadcast TV in your area. You are using DVB-T (or DVB-T2) if you are lucky.

You have not said which software you are using, but the good ones (Windows Media Centre) uses the correct channel numbers, cheaper ones ignore it.

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Briantist's 38,844 posts GB
10:42 PM

Brianist: Thanks. I changed to PAL-I and got 60 channels, but seemingly in the right order while I was waiting for an answer! It's all strange!

I have downloaded the tuner card manual, and will update the card if necessary. FYI, I use the software supplied by Compro (it's a DVB-T300 card).

Thanks again.

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Steve's 2 posts GB
Wednesday, 30 May 2012
Clive Dale
7:23 AM

I had a digital arial installed when I could not get Freeview, but our transmitter had not been upgraded even thought the Ondigital site said it had. I went to Sky but I now want to get rid of it.
I have been given a freeview TV which I have installed in the bedroom and I can only get group 2 programmes. When talking to other people I fine out that they have similar problems. Apparently the Randwick transmitter has problems, One person stated that it is 'overloaded'.
Please can you please inform us of the problems?

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Clive Dale's 1 post GB
Les Nicol

9:50 AM

Clive - If there are identified problems with "Freeview" you can continue to use your SKY receiver on a non subscription basis (assuming it's out of the initial contract period)and feed the bedroom TV via the RF out port. Or alternatively take another feed from the dish - (there should be a spare port on the LNB to connect to) and get yourself an SD "Freesat" receiver for the bedroom TV. These are relatively in-expensive from Argos, Curry's, Comet etc. They are straight forward to connect, see on this site "Upgrading from SKY to Freesat"

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Les Nicol's 991 posts GB
9:53 AM

TV Signal disappeared on the 26Th April. 'No signal input detected'. Aerial on roof. Tried different TV's. Is it the socket? Scanning doesn't work. Cannot afford TV person, am disabled, I hate this switchover thing, no TV seems like hell when you are sick and disabled. AND POOR (AND NOT WANTING STRANGERS IN)

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Les Nicol

10:55 AM

Scareoldlady - You can get help with this one through Digital Switchover. If you have contact with relatives or any of the elderly suppert agencies eg:- Help the Aged, Age Concern, or Social Services they should be able to assist here. You also may qualify for the provision of new equipment under the assistance provided by the Switchover Scheme. As regards your concerns over strangers coming into your home - and I fully understand this, as a pensioner myself -if you were unable to have a relative or friend, with you were someone to call on you, then I am sure one of the Elderly support agencies would ensure you had a support worker on hand to assist you in this respect. Hope this has been helpfull to you.

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Les Nicol's 991 posts GB
Dave Lindsay

12:04 PM

Clive Dale: The Randwick transmitter carries only Public Service Broadcaster (PSB) channels only. These are BBC, ITV1, ITV1+1, ITV2, Channel 4, Channel 4+1, E4, More 4, Channel 5 and the four HD services.

If the set has manual tuning, then there are three channels used by Randwick:

BBC standard definition: C50
ITV1, ITV2, C4 etc: C43
The four HD services: C46

You appear to be in an area where you can receive the full complement of Freeview channels from Wenvoe, and on Streetview I can see some of your neighbours have gone down this route. However, Wenvoe provides Welsh regional programming.

The unfortunate thing is that because of the frequencies used by Wenvoe and Stroud, it is not possible to have an aerial on each and combine the feeds into one downlead.

You may wish to consider Freesat which will work with your existing dish. There are a few channels that are on full Freeview that are not on Freesat.

If you used an aerial on Wenvoe (without one on Stroud), you could then receive all Freeview channels, including those not on Freesat. You would have to view your native regional programming using Freesat in this case. Unless you had a more complicated set-up where you have a receiver for Stroud and a receiver for Wenvoe.

These are just ideas I'm throwing your way.

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Dave Lindsay's 5,724 posts GB
Richie Fraser
1:03 PM

For information purposes really...
I lost Freeview from both my TV's [both on seperate aerials] at approx' 00.30hrs Wed' 30/05/2012. I tried without success to retune until 04.30hrs and then went to bed...beaten!
At 09.00hrs I successfully retuned both TV's without any problem, so i'm assuming it was something to do with 'atmospherics', anyway all is well again.

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Richie Fraser's 2 posts GB

4:52 PM

Richie Fraser: It depends entirely where you located and is something which you haven't mentioned, as although certain areas are suffering from odd reception problems due to the atmospheric conditions prevailing, you could though be in an area where a transmitter was being switched over to high powered operation hence having been shut down whilst you were viewing a programme.

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jb38's 7,179 posts GB
9:23 PM

I have retuned my mother-in-laws Toshiba TV but the stations have not retuned in chronological order. I have done 2 others in the same house which are all in chronological order? Why ?

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Bruce's 1 post GB
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