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Broadcaster complaints details

The websites, phone numbers, email and addresses for the free-to-air broadcasters in the UK

published on UK Free TV

BBC - primary reporting point

The BBC link below is the primary way to report TV reception problems, as the BBC have taken over the investigation of TV and radio interference from Ofcom.

"It's not always easy for us to provide specific answers to problems with receiving BBC TV and radio, so we've developed the webform below to help with this. When you answer the questions, you'll be presented with guidance on the possible causes of the problem you're experiencing and advice on what you could do. If the guidance and advice don't help, you'll be given the option to proceed through the webform to send us an email. "

Online: Click here to report problems to the BBC.
Phone: 03700 100 222
Address: BBC Complaints, PO Box 1922, Glasgow G2 3WT

Ofcom - pirate radio

"Please tell us what happened. It is important you give us as much information as possible as insufficient information may lead to your report being disregarded."

Online: Ofcom - Pirate Radio Interference Report Form - Listeners
Phone: 020 7981 3040 or 0300 123 3333
Address: Ofcom, Riverside House, 2a Southwark Bridge Road, London SE1 9HA

You can access details of all commercial radio broadcasters here: Ofcom - Community Radio Stations.


"Still can't find what you're looking for?"

Online: Click here to report problems to the Digital UK.
Phone: 08456 50 50 50


If you want to comment on the Freeview service or have not found the information you are looking for then contact us using the form below. Please include your postcode and house number/name in the form.

Online: Click here to report problems to Freeview.
Phone: 08701 111 270


"If you have any queries or comments about any ITV programmes or services, please send an email to ITV Viewer Services at"

Online: Click here to report problems to ITV.
Phone: 08448814150
Address: ITV Viewer Services, Gas Street, Birmingham B1 2JT

Channel 4

"Your comments are important to us, so if you want to let us know how you feel about our programmes, have an enquiry or you want to let us know about a problem with your reception, firstly have a look at out FAQ section, you may find the answer to your query there"

Online: Click here to report problems to Channel 4
Phone: 0845 076 0191 (lo-call number)
Address: Channel 4 Enquiries, PO Box 1058, Belfast BT1 9DU


"Please note that should you have an urgent enquiry, you may get a quicker response if you contact us by telephone on one of the numbers listed above."

Online: Click here to report problems to FIVE.
Address: Customer Services, 22 Long Acre, London WC2E 9LY
Phone: 08457 050505 or 020 7421 7270


Please see List of all Sky contact details.

Top Up TV

"For help and advice, you're in the right place"

Online: Click here to report a problem to Top Up TV.
Phone: 08444 15159

Virgin Media

"Need us to fix something fast?"

Online: Click here for Virgin Media help.
Phone: 0845 454 1111
Email: Email Virgin Media Faults

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Monday, 25 April 2011
9:11 PM

I am completely disgusted in the fact that it is almost impossible to get a good digital tv reception. Why haven t the powers that be ensured that the reception quality be high enough to allow people to get the services that have been advertised. It is only half a service and if you went to a restaurant and ordered a starter and a main course and only got the main people would soon complain. Has anyone got an e-mail address where you can write an offical complaint.

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Peter's 1 post GB

9:11 PM

Peter: What's your postcode?

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Briantist's 38,844 posts GB
Tuesday, 20 December 2011
5:44 PM

Thanks for this, Briantist - I went all round the houses tyring to find a relevant link!

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Alistair's 3 posts GB
Wednesday, 21 December 2011

8:03 AM

Alistair: Always happy to help.

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Briantist's 38,844 posts GB
Saturday, 12 May 2012
H Davies
5:44 PM

My BBC reception through my HD box for Freeview has deteriorated to the unwatchable overthe past few weeks. Only my BBC reception WHY?????

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H Davies's 2 posts GB
Friday, 18 May 2012
Friday, 22 February 2013
2:56 PM

Why do we still have to pay the TV licence when at least one day a week i cannot recieve TV channels through a TV without the use of a sky dish , the licence is expensive enough without the added cost of a dish, or if i only watch catch up TV , i dont need a licence do i

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ANDREA's 1 post GB
Dave Lindsay

3:02 PM

ANDREA: For a start off, there's a button on the left of your keyboard called "Caps Lock". Please press it as typing in capitals is considered rude.

In answer to your question, by law anyone who receives a TV signal must have a TV Licence. A TV Licence does not guarantee availability of any TV signal, nor does it provide technical support in cases of difficulty.

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Dave Lindsay's 5,724 posts GB
Monday, 10 August 2020
Dr Alan Green
1:58 AM

I found a posting giving my name and address ( in dawlish) when searching. I did not sanction you posting my private details so please remove them . the posting straight away. You have no right to disclose personal information when I was nwrelt asking for details if TV transmissions etc for Dawlish. Dr Alan Green (address withheld)

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Dr Alan Green's 1 post US

2:33 AM

Dr Alan Green:

If you are referring to a post you made on this public website on Friday, 30 March 2018, you put the information in the post and made it yourself, no-one else disclosed it but you!
If you want the post removed, you will need to contact the website owners, making another post here will have no effect. This is an independent technical helpsite for people that want help with reception or other tv/radio technical issues, and most contributors that respond have nothing to do with this site.
This page is about how to contact various broadcasters or others in the industry to make a complaint, not this website.

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Chris.SE's 2,570 posts GB
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