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For the last six years, I have answered many thousands of personal emails that you have sent to UK Free TV.

Sadly, I am unable to offer this personal service at the moment.

Until I can restore this service, please can you leave any questions you have on an appropriate page, where they will be answered as soon as possible, or below, if you can't figure out where to ask.

I look forward to your questions!



Help with TV/radio stations?
BBC Three Linear channel re-opens1
Will car radios have to be replaced?2
Will UKTV History and FTN eventually be available on fSfS or Freesat? They are 3
Could u please explain why there are no subtitles on most of your films terresti4
Can I pay as you go for British Europsort on my digital tv without subscribing?5
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Comments
Thursday, 9 May 2013
S
Steve P
sentiment_satisfiedGold

10:56 AM

Tony have you yet proved that it is the dish not the box?

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Steve P's 1,172 posts GB
T
Tony Riz
11:43 AM

Steve P: Not definitively yet as I don't have another box or dish to try as an alternative and the dish is situated in a position that isn't easy to reach without a triple ladder. I do suspect it's something to do with the dish though. Could a Sky Box be used to help at least establish if the problem is the receiver as opposed to the dish? If not, is there any other way to ascertain that?

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Tony Riz's 7 posts GB
D
Diane C
3:20 PM

Hi , I have been with Sky tv for many years and had my Broadband and phone lines transferred to them 2 years ago . I have asked them if they could upgrade me to sky plus but I was told it would cost me £60 as my original box is so outdated . Would I be able to change my provider ? I have a satellite dish but very poor aerial reception ?

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Diane C's 1 post GB
MikeP
sentiment_very_satisfiedPlatinum

5:22 PM

Changing Broadband provider is not difficult, look at what is on offer and select your preferred supplier, then ask Sky for a MAC code (Migration Authorisation Code) and give that to your new chosen provider.
A similar process applies to moving your phone provider and your chosen broadband service may also offer a phone option as well.
As for TV, you don't say where you live so it's very difficult to recommend anything.
If your current TV does not have Freeview 'built in' then you'd need a 'set top' box and they are more than £60 for a reasonable one that records as well, so you may be better off paying the upgrade price if you want all the Sky services.

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MikeP's 3,056 posts GB
N
Neil Bell
sentiment_satisfiedSilver

5:35 PM

Tony Riz I don't think a Sky box would help because it would be tuned to transponders on Astra 2 etc at 28 degrees East. The Italian Programmes are on Hotbird at 13 degrees East so you need another expat Italian (or Pole or Bulgarian which are on Hotbird too). Their dishes would be pointing in the right direction.

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Neil Bell's 106 posts CZ
N
Neil Bell
sentiment_satisfiedSilver

5:49 PM

Diane C You did say you have very poor aerial reception so Freeview is probably not an option for you. If you want to continue receiving satellite transmissions but not via Sky you would need a Freesat set top box. This would also cost a lot more than £60 for one that records as well but you wouldn't then need to keep paying Sky subscriptions so would be cheaper in the longer term unless you want to subscribe to some pay to view programmes.

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Neil Bell's 106 posts CZ
N
Neil Bell
sentiment_satisfiedSilver

6:20 PM

Tony Riz Forget the Bulgarian reference (Senior moment - they broadcast on Astra 3A at 23.5 degrees East) but Polish channels certainly broadcast on Hotbird if you can't wait till Saturday when I'm home!

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Neil Bell's 106 posts CZ
T
Tony Riz
7:26 PM

Neil: As it happens I decided - for the sake of my dear old mum, who has been stuck watching English programmes she doesn't really enjoy or understand for the past 3 days - to get it resolved once and for all and called an engineer out this afternoon. The receiver box was okay and the problem apparently stemmed from over-growing trees on blocking the path of the signal - something that has happened before and is common around this area. That means having to move the dish from it's already high position to the even more elevated roof of the block of flats where she lives. Has ended up costing me way more than I expected but I've been told that once moved, we won't have that particular problem again. Anyway, many thanks to both your good self and Steve P for your time and advice. Much appreciated.

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Tony Riz's 7 posts GB
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Neil Bell
sentiment_satisfiedSilver

8:50 PM

Tony Riz I'm glad you got it sorted.

Neil

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Neil Bell's 106 posts CZ
Friday, 10 May 2013
S
Steve P
sentiment_satisfiedGold

7:23 PM

Me too.

Now about that famous mamma's cooking.....

Though I suppose there must be some Italian mammas who are awful cooks?

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Steve P's 1,172 posts GB
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