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For the last six years, I have answered many thousands of personal emails that you have sent to UK Free TV.

Sadly, I am unable to offer this personal service at the moment.

Until I can restore this service, please can you leave any questions you have on an appropriate page, where they will be answered as soon as possible, or below, if you can't figure out where to ask.

I look forward to your questions!



Help with TV/radio stations?
BBC Three Linear channel re-opens1
Will car radios have to be replaced?2
Will UKTV History and FTN eventually be available on fSfS or Freesat? They are 3
Could u please explain why there are no subtitles on most of your films terresti4
Can I pay as you go for British Europsort on my digital tv without subscribing?5
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Comments
Friday, 31 August 2012
G
Glenda
10:52 AM

I had trouble after a strong thunderstorm 2 days ago and kept getting a 'no signal being rcv'd' message on screen. I have followed your digibox reset methods 1 to3 to the letter and now for 40 mins the t.v. screen still diplays 'Upgrading System Software'. plaese can you advise what is my next step?

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Glenda's 1 post FR
G
Glenda
11:11 AM

Oops sorry, I'm a bit old for this new fangled computor stuff. and got my email slightly wrong.
Glenda

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Glenda's 1 post FR
C
colin
12:15 PM

I keep getting message to update my tv.

Sometimes I get the update message 2/3 time on same day after switching on after being on stand by.

Is this normal or should I ignore it.

I use Waltham transmitter.

Thanks

Colin

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colin's 15 posts GB
S
Simon Parsons
2:36 PM
Limavady

NEED HELP!!
I have the current setup - aerial on roof connected to 6 way booster in attic - booster box connected to rf2 on sky box - all other tvs in house connected to booster box - rf1 connected to main tv. Rf2 set to channel 21 - tv in kitchen can be tuned to sky with watchable but not great picture - tvs upstairs will not pick up sky channel. Main tv picks up sky and freeview perfectly. All other tvs pick up freeview perfectly. Why can only one tv be tuned into the sky channel? I have checked the booster box and it is turned on and all the cables are connected securely. I am in Northern Ireland and my transmitter is located in Limavady.

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Simon Parsons's 3 posts GB
J
jb38
sentiment_very_satisfiedPlatinum

5:48 PM

Simon Parsons: I would try changing the Sky boxes RF modulator to Ch36 and carry out an "analogue" auto scan on one of the TV's you are having a problem with.

Just out of interest are you using a magic eye on any of the remote TV's? as if you aren't then make sure that the Sky boxes RF2 power is turned off.

link to this comment
jb38's 7,179 posts GB
J
jb38
sentiment_very_satisfiedPlatinum

5:58 PM

colin: Basically yes! or of course you could just go ahead and allow it to update whatever as that would stop the message from appearing again.

You should also check the set up menu on your TV as there might be a selectable option to stop these messages from appearing, but it depends though on the model / sophistication of TV as on many types there isn't an option to stop them.

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jb38's 7,179 posts GB
S
Simon
10:36 PM
Limavady

I have a magic eye on one of the bedroom tvs - changed it to 36 and still no joy - any other suggestions?

link to this comment
Simon's 3 posts GB
J
jb38
sentiment_very_satisfiedPlatinum

11:25 PM

Simon: There just has to be some simple explanation to your problem, as virtually nothing can stop an analogue signal from getting through to a remote position except of it was clashing with a powerful Freeview signal, which of course it isnt if the boxes modulator is now on Ch36.

Although I doubt if this would make any difference but for a test couple the feed to the 6 way amp onto the boxes RF1 output rather than RF2, do "not" put RF2 into the main TV's aerial socket.

If this still makes no difference then position one of the problem TV's near to the Sky box and couple its aerial directly into the Sky boxes RF1 (not RF2) and then select "analogue" on the TV and carry out an auto- scan, as it just has to work! although if not its the TV at fault.

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jb38's 7,179 posts GB
Saturday, 1 September 2012
S
Stephen P
sentiment_satisfiedGold

11:01 AM

Hi Brian - did you see the query about hourly emials of no new info?

Can you stop it or should I turn off my notifications?

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Stephen P's 1,172 posts GB
J
JOhn
sentiment_satisfiedBronze

6:37 PM

It is unusual for this to happen on ukfree but what is even more unusual is that these emails contain wrong info.
I believe the North East switchover starts in September and not as shown ie " North East England - switchover completes on Wednesday 27th June 2012:

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JOhn's 34 posts GB
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