Brian Butterworth published on UK Free TV
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Original version 10th September 2006 at 20:09
Help with Freeview, aerials?
In this section
Sunday, 10 June 2018
The partial post code given is insufficient to show anything about your reception conditions. Please give a full post code then we can see which of over 1100 transmitters your are using and what the expected reception is like. You could also enter the full post code into the Digital UK Coverage Checker at Digital UK - Coverage checker It may be that the recent changes have moved some channels to frequencies that your current aerial is unable to receive. A number of the changes require people to now use a wideband aerial. If that is the case for you, then ring 0808 100 0288, the Freeview Advice line number.
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Friday, 2 November 2018
Monday, 26 November 2018
Tuesday, 22 October 2019
Wednesday, 23 October 2019
Or you may need an aerial change because yours may be an old group aerial that won't receive all the multiplexes since they went to the new UHF channels, but as has been said we need a full postcode to confirm that.
If that's the case, then providing you don't have Satellite or Cable TV you can get free help by contacting the Freeview Advice line on 0808-100-0288 where they should be offering to send an engineer to replace your aerial with a Group T / Wideband or Group K (depending on your transmitter) which is what you'll need to have satisfactory reception of all multiplexes.
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Freeview transmitters serve thousand or even millions of viewers. If there was a fault giving rise to problems as you report then thousands or millions would have been complaining. Hence it very strongly suggests you may well have a fault condition within your system. So please help my fellow contributors and I to assist you by giving us a full post code and a house number/name. Then we can look up the expected reception conditions at you specific location. Then, and only then, we may be able to suggest suitable solutions.
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